Verify that your Digi product is defective:
- Contact Digi International Technical Support:
- Call 1-800-344-4273, choose option 3 for Customer/Technical Support, or call us direct at (952) 912-3456.
- Log a call or we will log a call for you ( if by fax or e-mail ) with one of our Technical Support Specialist.
- When you speak with a technician, he/she will verify whether or not your product is defective.
- Assuming your Digi product is defective, the technician will either transfer you to or ask a Customer Support Representative to call or e-mail you.
- Customer Support will issue an RMA which will allow you to send in your Digi product for repair.
If you know you have a defective Digi product by doing diagnostic testing or by already speaking to a technician:
- Contact Digi Customer Support:
- Call 1-800-344-4273, choose option 3 for Customer/Technical Support, or call us direct at (952) 912-3456.
- Email tech.support@digi.com.
- A Customer Support Representative will issue an RMA which will allow you to send in your Digi product for repair.
- An email will be sent to you with an RMA number and the return shipping address attached.
- If you have any questions at this point you may contact the Customer Support Representative by using one of the methods listed above.
Information needed when requesting an RMA Number:
- Tech Support case number if you talked to a technician.
- Bill to and Ship to information.
- PO # or credit card # if there are any service charges or your company requires it on the order.
- Serial numbers off all the products being sent in.
- Method of shipment and account number if shipping other than FedEx Ground or Best Way International.